We will never ask for personal details via email. If you receive an unsolicited email asking you for your elalife.uk log in details or to confirm your account details, please contact us immediately.
When you register on elalie.uk, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from the site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.
All Elä Life online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet.
Your payment details are held in an encrypted format whilst we process your order. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. For your peace of mind 30 days after payment of your order we delete any record of your payment details from our system.
The encryption technique we use is the highest standard available for e-commerce and certified by GeoTrust.
If you are still not convinced about the safety of shopping online, but would like to purchase products from us, please call us on 01483 608611 and place your order over the phone. We are open 9am to 5pm - Monday to Friday.